A help desk, also known as a service desk, is computer support in the form of phone support. When you need quick answers to technical questions, or fast remote remediation of minor problems, it’s nice to have someone standing by waiting to answer your call. Surprisingly few computer support companies offer this service. Many are […]

Many of the calls we receive for computer support involve requests for computer repair—either a server or a PC is not working. If it’s a server, there’s always a sense of urgency since the whole company is affected by the outage. Sadly, many of these issues could have been avoided, or their severity reduced, with […]

People often call and ask if we do computer support. The short answer is yes, we do. But then, there are a lot of companies and individuals that provide some form of computer support. This term means different things to different people—sometimes drastically different. So when I answer that question with a “Yes, we do,” […]